Secret Closet

Shipping Policy

Last updated: 30 October 2026 · 最后更新：2026 年 10 月 30 日

This page explains how and when your order is sent. Placing an order means you accept these terms.
本页说明订单如何寄出、何时送达。下单即代表你同意以下条款。

1. Where we ship 配送范围

We ship to all addresses in Malaysia, including East Malaysia. For overseas delivery, please WhatsApp us first and we will check what is possible for your country.
我们配送至全马来西亚（包括东马）。如需寄往海外，请先 WhatsApp 我们确认。

2. Shipping fees 运费

Order total 订单金额	Shipping fee 运费
Below RM120 未满 RM120	RM15
RM120 and above 满 RM120	Free 免运费

The shipping fee is shown at checkout before you pay.
运费会在付款前于结账页面显示。

3. Processing and delivery time 处理与送达时间

Every product page shows whether the item is Ready Stock or Pre-order.
每个商品页都会标明是现货还是预订。

Ready Stock 现货: posted within 1–3 working days after payment is confirmed. Delivery usually takes a further 2–5 working days depending on your location. 付款确认后 1–3 个工作日内寄出，之后视地区约 2–5 个工作日送达。
Pre-order 预订: about 9–15 days from order to delivery. 从下单到收货约 9–15 天。

If an order contains both Ready Stock and Pre-order items, we send everything together once all items are in, unless you ask us to split the parcel.
如果一单里既有现货也有预订，我们会等齐货后一起寄出，除非你要求分开寄。

Orders are not processed on Sundays or Malaysian public holidays. Delivery times are estimates and may be longer during sale periods, festive seasons or courier delays.
周日及马来西亚公共假期不处理订单。送达时间为预估，促销期、节日或快递延误时可能更久。

4. Tracking 物流追踪

Once your order is posted, we send the tracking number to your email or WhatsApp.
订单寄出后，我们会通过电邮或 WhatsApp 发送追踪号码。

5. Discreet packaging 私密包装

Every order ships in discreet packaging that looks like any ordinary parcel. There is no shop logo or product photo on the outside, the shipping label does not describe the contents, and no printed invoice is placed inside.
每一单都用私密包装寄出，和普通包裹没区别。外面没有店铺 logo 或产品图，面单不写内容物，包裹内也没有发票。

6. Address and failed delivery 地址与派送失败

Please check your delivery address and phone number before paying. If a parcel is returned to us because of an incorrect address or failed delivery attempts, the customer pays the fee to send it again.
付款前请确认收件地址和电话。若因地址错误或多次派送失败导致包裹被退回，重新寄出的运费由买家承担。

7. Lost or damaged parcels 包裹遗失或损坏

If your parcel has not arrived within the estimated time, or arrives damaged, message us with your order number and we will follow up with the courier. For damaged items, see our Refund & Return Policy.
如包裹超过预估时间未送达，或送达时损坏，请带上订单编号联系我们，我们会向快递公司跟进。商品损坏请参阅退换货政策。